General information

Job Name
Application Support Analyst
Ref #
238
Date
21/04/2024
Department
Information Technology
Employment Type
Full Time
Location
Chai Wan

Description & Requirements

Job Description

Key Responsibilities

§  Perform application systems support and maintenance, including routine job processes, ad-hoc requests, UAT testing, user training, system administrations and configurations.

§  Support integration development between Autoline DMS and OEM systems to achieve process and system integration as well as feasible automation.

§  Support and troubleshoot the technical issues and incidents of application systems, ensure that incidents and issues are resolved in a timely manner to minimize impacts to business operations.

§  Prepare and maintain technical documents and operation manuals for support service details and troubleshooting steps.

§  Collaborate with business stakeholders to identify improvement opportunities and recommend solutions for emerging business problems.

§  Collaborate with internal project team and external vendors to support project implementation, application new enhancements, technical support and problem solving.

§  Collaborate with infrastructure and security team on application systems cybersecurity requirements for IT risk avoidance and security compliance.

§  Perform application systems upgrade and regular maintenance at non-office hour and/or weekends in case necessary.

Job Requirements

Knowledge and Skills

§  A recognized university degree in computer science, information systems or equivalent.

§  Minimum 5 years of experience with system development and maintenance support, implementation of ERP and CRM systems

§  Prior experience in Automotive industry with good knowledge of Autoline Dealership Management System (DMS) and data integration with OEM systems.

§  Hands-on experience in cloud-based web/mobile application development and maintenance is an advantage.

§  Good knowledge in SQL, ETL and Microsoft Power Platform will also be an advantage.

§  Good problem-solving, organization, planning and time-management skills.

§  Good communication skills: able to work closely with colleagues and vendors etc on a professional basis.

§  Great attention to detail with willingness to work with sleeves rolled up and a continual focus on quality.

§  Self-reliant and self-motivated working style.

§  Be proficient in written and spoken English and Cantonese.

Qualification
Bachelors
Years of Relevant Experience
3

Competitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click the below "Apply Now" button.


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All information received will be kept in strict confidence and only for employment-related purposes.


Zung Fu is an equal opportunity employer. We are committed to creating a diverse and inclusive environment and do not discriminate on the grounds of sex, race, disability, family status, sexual orientation or any other legally protected factors.


Zung Fu is also dedicated to treat each other fairly, impartially and with respect at all times.


Please let us know if you need a special accommodation or disability support service arrangement during the recruitment process at any time.

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