General information

Job Name
Senior Customer Relations Officer
Ref #
227
Date
23/04/2024
Department
Customer Service
Employment Type
Full Time
Location
Chai Wan

Description & Requirements

Job Description

-Handle customer complaints from all channels (including telephone calls, email, letter, social media, walk-in, gov't / legal parties and Consumer Council etc.) and to follow KPI of reply time and completed settlement
-Follow the caese in good manner / empathy and follow through properly with agreeable solutions with customer
-Drive and co-ordinate with team member intra / inter-department for complaints recovery for both short term and long term preventive solutions
-Prepare regular complaint management reports to depict customer insight, cases nature, no. of cases and its trend for service improvements

Job Requirements

- Degree holder
- At least 3 years in Customer Relations with Complaint Handling or equivalent
- Working in car industry / car lover is an advantage
- Positive mindset and cheerful
- A good team player
- Able to work under pressure environment
- Good presentation skills (spoken and listening)
- Good command of spoken and written Chinese and Englsih. Putonghua is a plus
- PC skills (Microsoft Office: Excel, Word, PowerPoint)

Qualification
Bachelors
Years of Relevant Experience
3
Other Requirements

-At least 3 years in Customer Relations with Complaint Handling or equivalent
-Working in car industry / car lover is an advantage
-Positive mindset and cheerful
-A good team player
-Able to work under pressure environment
-Good presentation skills (spoken and listening)
-Good command of spoken and written Chinese and Englsih. Putonghua is a plus
-PC skills (Microsoft Office: Excel, Word, PowerPoint)

Competitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click the below "Apply Now" button.


Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.


All information received will be kept in strict confidence and only for employment-related purposes.


Zung Fu is an equal opportunity employer. We are committed to creating a diverse and inclusive environment and do not discriminate on the grounds of sex, race, disability, family status, sexual orientation or any other legally protected factors.


Zung Fu is also dedicated to treat each other fairly, impartially and with respect at all times.


Please let us know if you need a special accommodation or disability support service arrangement during the recruitment process at any time.

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