基本信息

職位名稱
Aftersales Coordinator
編號
327
日期
07/05/2025
部門
後勤支援
合約形式
全職
位置
紅磡

職責描述與要求

職責概要
- Coordinate aftersales activities, including order processing, customer inquiries
- Serve as the primary point of contact for customers regarding aftersales support
- Monitor service requests and ensure timely resolution of customer issues
- Maintain accurate records of customer interactions, transactions, and feedback
- Collaborate with the sales and service teams to facilitate seamless communication and service delivery
- Analyze customer feedback and market trends to identify areas for improvement in aftersales services
- Prepare reports on aftersales activities (e.g.: customer satisfaction metrics and performance indicators)
- Assist in training service teams on aftersales processes and customer service best practices

職位要求
- Degree in Business, Finance, Accountancy or related disciplines
- Experience working in the automotive sector is highly preferred
- Proven experience in customer service, sales support, or aftersales coordination
- Ability to work independently and support business needs in a dynamic and fast-paced environment
- Strong problem-solving skill
- Strong interpersonal skill and collaborative attitude with good presentation skill
- Strong numerical and analytical skills
- Good command of both written and spoken English and Cantonese
- Proficiency in MS Word, Power Point

Competitive remuneration package including 5-day work week will be offered to the right candidates. Interested parties please click the below "Apply Now" button.


Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies.


All information received will be kept in strict confidence and only for employment-related purposes.


Zung Fu is an equal opportunity employer. We are committed to creating a diverse and inclusive environment and do not discriminate on the grounds of sex, race, disability, family status, sexual orientation or any other legally protected factors.


Zung Fu is also dedicated to treat each other fairly, impartially and with respect at all times.


Please let us know if you need a special accommodation or disability support service arrangement during the recruitment process at any time.

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